Here are the estimated delivery timeframes for all shipments:

• Order Cutoff Time: 17:00 (GMT). Orders submitted after this time are processed on the next business day, which may extend the delivery timeline by one extra day.
• Processing Time: 1 to 3 business days (Monday through Friday). Once your order is processed, it will be handed off to one of our trusted delivery partners.
• Transit Duration: 4 to 9 business days (Monday to Friday).
• Total Estimated Delivery Time: Between 5 and 12 business days.

For more details, please visit our full Shipping Policy.

After your order is dispatched, you’ll receive an email with a tracking number. You can use it to follow your parcel's progress via our Track your order page.

At Rue Oak, we provide a range of secure and widely used payment options to make checkout simple and reliable. Customers in the United Kingdom can pay using:

• Credit & Debit Cards: Visa, MasterCard, Maestro, American Express, UnionPay, Discover, Diners Club
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

All payments are securely processed through Shopify Payments or PayPal.

Please note:
All prices are displayed and charged in British Pounds (GBP) and include VAT where applicable.

For more information, please refer to our Billing Terms and Conditions.

1. Reach out to us: Email info@rueoak.com with your order number and a brief reason for the return

2. Repack the item: Use the original packaging and include all tags, accessories, and paperwork

3. Send it back: After your return is approved, you’ll receive full instructions by email. You may use the shipping method recommended in that message.

For more details, please visit our full Return and refund policy.

You can easily reach us through:

• Email: info@rueoak.com
• Contact Form: Get in touch here
• Phone: +44 20 8040 0470