Billing Terms and Conditions
ACCEPTED PAYMENT METHODS
At Rue Oak, we provide a range of secure and widely used payment options to make checkout simple and reliable. Customers in the United Kingdom can pay using:
- Credit & Debit Cards: Visa, MasterCard, Maestro, American Express, UnionPay, Discover, Diners Club
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All payments are securely processed through Shopify Payments or PayPal.
Please note:
All prices are displayed and charged in British Pounds (GBP) and include VAT where applicable.
PAYMENT AUTHORISATION & CONFIRMATION
Payment must be completed in full at the time the order is placed.
Orders are only confirmed and prepared for dispatch once payment has been successfully authorised and verified.
If a payment attempt fails or is declined, the order will be automatically cancelled.
PRICING & CURRENCY
All prices shown on the Rue Oak website are listed in GBP (£).
Prices may be updated or adjusted at any time without prior notice.
Any applicable shipping fees, taxes, or duties will be clearly displayed during checkout before payment is completed.
SECURE PAYMENT HANDLING
Rue Oak uses SSL encryption and trusted UK and international payment gateways to ensure all transactions are processed securely.
We do not store, process, or have access to your credit card or payment details at any time.
REFUNDS & CHARGEBACKS
Refunds are handled in accordance with our Return and refund policy
Any unauthorised or fraudulent chargebacks will be formally reviewed and disputed where appropriate.
If you experience any issues with your payment or order, we kindly ask that you contact our support team first at info@rueoak.com, so we can assist you directly.
FRAUD PREVENTION
Rue Oak reserves the right to hold, review, or cancel any order that appears to involve fraud, unauthorised use, or high-risk activity.
For certain high-value transactions, additional verification may be requested to protect both the customer and our payment systems.
CUSTOMER SUPPORT
If you have questions about payments, billing, or transactions, our customer support team is available to help.
Please contact us at info@rueoak.com for assistance.
CONTACT INFORMATION
Name of Company: RP GLOBAL ECOM LIMITED
Website name: Rue Oak
Registered Company Number: 16865949
Registered in England and Wales
Registered Business Address:
(RP GLOBAL ECOM LIMITED), 124–128 City Road, London, EC1V 2NX, United Kingdom
Operational Address:
Ridderstraat 60, 4902 AC, Oosterhout, North Brabant, Netherlands
Business Owner & Operator:
This business is owned and operated by Ernesto Rincón Pardo
Email: info@rueoak.com
Contact Form: Get in touch here
Phone: +44 20 8040 0470
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM(CET)
We aim to respond to all inquiries within 24 hours on business days.
